The buyer’s journey focuses on activities leading up to a purchase, while the customer journey extends beyond a purchase. The buyer’s journey is used by the marketing team, while the customer journey is used by the customer support team. The buyer’s journey focuses on attracting and engaging leads, while the customer journey focuses on delighting […]
How do buyers perceive the pros and cons of each solution? What symptoms are your buyers experiencing? What criteria do buyers use to evaluate the available offers? Who needs to be involved in the purchasing decision? Download HubSpot Inbound Marketing Certification Exam Answers (PDF)
The active research process someone goes through leading up to a purchase. The process by which an anonymous visitor becomes a known lead. Unnecessary for inbound marketing. The process of separating your contacts into smaller groups of similar profiles. Download HubSpot Inbound Marketing Certification Exam Answers (PDF)