- overall customer sentiment.
- how easy it was to solve a problem.
- the satisfaction of a particular milestone.
- something that’s not covered in industry standard surveys.
The correct answer is:
- something that’s not covered in industry standard surveys.
Related Post
True or false? The only way to move tickets to different stages is manually.
True False The correct answer is: False.
True or false? Your leadership team should be the ones to create the customer journey map.
True False The correct answer is: False.
In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.
close the ticket. send the CSAT survey. respond to the second customer interaction. work on a new ticket. The correct answer is: close the ticket.