HubSpot Service Hub Software Certification

You should include all of the following stages in your customer journey map EXCEPT:

Sara TaylorComments Off on You should include all of the following stages in your customer journey map EXCEPT:
  • First impression
  • Delighted value
  • First value
  • Intended value

The correct answer is:

  • Delighted value.

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HubSpot Service Hub Software Certification

Select all that apply. You can create SLAs based on which of the following?

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Capacity Skills Customer Vacation The correct answer is: Capacity Customer
HubSpot Service Hub Software Certification

True or false? When connecting your email to help desk, you should connect your personal email.

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True False The correct answer is: False.
HubSpot Service Hub Software Certification

True or false? Even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.

Sara Taylor

True False The correct answer is: True.