- A reusable text block
- An email template
- The bit of text on a ticket record
- A ticket
The correct answer is:
- A reusable text block.
Related Post
________ is for folks who need to create basic, out-of-the-box reporting.
The report builder Service analytics The report library The report synthesizer The correct answer is: The report synthesizer.
True or false? Customer effort score is measured on a three-point scale.
True False The correct answer is: False.
In terms of customer support, what does triage mean?
Gathering support inquiries Responding to support inquiries Reporting and analyzing on support inquiries Categorizing and routing support inquiries The correct answer is: Categorizing and routing support inquiries.