- A reusable text block
- An email template
- The bit of text on a ticket record
- A ticket
The correct answer is:
- A reusable text block.
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If human bandwidth is a constraint If the cost of making a mistake is low If you get a lot of standard questions All of the above The correct answer is: All of the above.
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knowledge base help desk customer feedback self-service The correct answer is: self-service.
What is an advocate?
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