- A reusable text block
- An email template
- The bit of text on a ticket record
- A ticket
The correct answer is:
- A reusable text block.
Related Post
Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?
Net promoter score Customer satisfaction survey Customer acknowledgment survey Customer effort score The correct answer is: Customer satisfaction survey.
Which of the following CANNOT be inserted when responding in the help desk?
A snippet. An email template. A knowledge base. A ticket. The correct answer is: A ticket.
Which report(s) do you use to decide which knowledge base articles to write?
Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.