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HubSpot Service Hub Software Certification

What is a snippet?

July 6, 2020Sara TaylorComments Off on What is a snippet?
  • A reusable text block
  • An email template
  • The bit of text on a ticket record
  • A ticket

The correct answer is:

  • A reusable text block.

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HubSpot Service Hub Software Certification

A service level agreement is a(n)

July 6, 2020Sara Taylor

Ticket pipeline Commitment between a service provider and a client Understanding of the amount of time it takes a company to solve a problem Agreement between two competing companies The correct answer is: Commitment between a service provider and a client.

HubSpot Service Hub Software Certification

You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:

June 27, 2022Sara Taylor

Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.

HubSpot Service Hub Software Certification

Which of the following is an example of when you should use a restricted knowledge base?

August 13, 2020Sara Taylor

If you only want your customers, not prospects, to access your information If you don’t want your competitors to access your information If you only want your customers to see the articles once A&B None of the above The correct answer is: A&B.

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When should a company create multiple customer journey maps?
All of the following are reasons to @ mention someone on a ticket record EXCEPT:

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