- A reusable text block
- An email template
- The bit of text on a ticket record
- A ticket
The correct answer is:
- A reusable text block.
Related Post
True or false? Cross-object reporting exists in the service analytics tool.
True False The correct answer is: False.
In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.
close the ticket. send the CSAT survey. respond to the second customer interaction. work on a new ticket. The correct answer is: close the ticket.
How often should you edit your knowledge base articles?
Any time you get negative feedback on an article Monthly Whenever products or service change pertaining to the article Quarterly The correct answer is: Whenever products or service change pertaining to the article.