A measure of how fast a company is growing The size of a company’s marketing reach The amount of time it will take to fully implement an operations strategy When business growth is faster than investment growth Download HubSpot Revenue Operations Certification Exam Answers (PDF)
True or false? You can create cross-object reports from the report builder.
True False The correct answer is: True.
All of the following are benefits of email support EXCEPT:
It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational The correct answer is: It’s immediate.
If your support reps have trouble prioritizing tickets, consider _______.
Creating a “high priority” view. Setting SLAs. Using automation to move tickets to different stages. All of the above. The correct answer is: All of the above.
True or false? You cannot edit the look and feel of your customer portal.
True False The correct answer is: False.
A customer portal is a __________.
home base where customers can view, open, and reply to support tickets. place where customers can open tickets, but not reply to them. HubSpot account for folks who don’t have paid seats. place where your customers can buy your products or services. The correct answer is: home base where customers can view, open, and reply […]
If you’re setting up Service Hub reports for the first time, where should you start?
Service analytics Customer report builder Report library Sales analytics The correct answer is: Service analytics.
Which report(s) do you use to decide which knowledge base articles to write?
Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.
If you’ve never set up service reports in HubSpot before, start with _________.
The report builder The report library Service analytics The report customizer The correct answer is: Service analytics.
What’s the difference between service analytics and the report builder?
Service analytics has out-of-the-box reports; the report builder requires you to build every report from scratch. The report builder has out-of-the-box reports; service analytics requires you to build every report from scratch. Service analytics has in-depth reports; the report builder has more generalized reports. Service analytics is generally for managers; report builder is for reps. […]