Shopping campaigns are organized by ad groups instead of products groups. Shopping ads are manually generated. Shopping campaigns are organized by product groups. Shopping campaigns rely on product information instead of keywords. Download Google Shopping Ads Certification Exam Answers (PDF)
True or false? You can access conversations from the HubSpot mobile app.
True False The correct answer is: True.
Agent collision detection tells you when another agent is ________.
working on the same message. about to bump into you on the street. available for live chat. unavailable for live chat. The correct answer is: working on the same message.
What is channel switching?
Switching between responding to a customer and leaving a comment on the customer’s record in conversations. Another name for customer portal. Going from live chat to Facebook Messenger to email on a single thread. Switching from using conversations on desktop to using conversations on your mobile device. The correct answer is: Switching between responding to […]
Custom views in the conversations inbox lets you _________.
Choose which of HubSpot’s predetermined views to pin. Create your own views based on ticket and conversation properties. Drag and drop conversations to HubSpot’s predetermined views. Customize the font of your emails and live chat. The correct answer is: Create your own views based on ticket and conversation properties.
What type of feedback survey can you add to your live chat?
CES NPS CSAT Custom survey The correct answer is: CSAT.
You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:
Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.
True or false? Scale should be a top priority for all companies, even early-stage companies who are still defining product-market fit.
True False Download HubSpot Revenue Operations Certification Exam Answers (PDF)
True or false? No sales process is perfect.
True False Download HubSpot Revenue Operations Certification Exam Answers (PDF)
Fill in the blank: Buildings, equipment, and long-term investments are all examples of _____.
current assets current liabilities fixed assets COGS Download HubSpot Revenue Operations Certification Exam Answers (PDF)