True or false? It’s best practice to match your knowledge base design with the design of your website.

True or false? You could use an NPS survey to assess overall sentiment of your employees.

True False The correct answer is: True.

________ is for folks who need to create basic, out-of-the-box reporting.

The report builder Service analytics The report library The report synthesizer The correct answer is: The report synthesizer.

All of following are appropriate ways you can encourage folks to fill out your feedback surveys EXCEPT:

Offer incentives like a five dollar gift card Keep your surveys short and to the point Email customers daily until they fill out the survey Offer surveys via multiple channels The correct answer is: Email customers daily until they fill out the survey.