True or false? It’s best practice to match your knowledge base design with the design of your website.

When should you use multiple ticket pipelines?

If your tickets go through different stages If you provide multiple products or services If you have multiple customer service agents If your tickets have different priorities The correct answer is: If your tickets go through different stages.

Which of the following is NOT a step when establishing listening posts?

Define your customer journey Align survey methods and goals Collect feedback Analyze feedback The correct answer is: Analyze feedback.

According to the prioritization matrix, customer issues that are high impact and high cost should be prioritized:

Today Tomorrow Next week Next year The correct answer is: Tomorrow.