True or false? It’s best practice to match your knowledge base design with the design of your website.

With ticket ______, you are able to filter down your tickets

views editing stores records customization The correct answer is: views.

Which of the following is a benefit of live chat?

It’s an easy way to answer complicated questions. It’s immediate. It’s easy to convey tone. All of the above The correct answer is: It’s immediate.

What is a snippet?

A reusable text block An email template The bit of text on a ticket record A ticket The correct answer is: A reusable text block.