True or false? It’s best practice to match your knowledge base design with the design of your website.

True or false? When setting up your Conversations email inbox, you should connect your personal email.

True False The correct answer is: False.

The four key moments to keep in mind when customer journey mapping are: First impression, ___________, intended value, extended value

expected value first value second impression extended impression The correct answer is: first value.

How often should you revisit your customer journey map to ensure it’s kept up to date?

Whenever you get an influx of new customers When your business practices change Quarterly Whenever you get negative feedback The correct answer is: When your business practices change.