True or false? It’s best practice to match your knowledge base design with the design of your website.

Fill in the blank: When responding to a customer, you should use an email template to______.

answer a generic question answer a complicated question insert a knowledge base article transfer the email The correct answer is: answer a generic question.

True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.

True False The correct answer is: True.

True or false? A visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.

True False The correct answer is: True.