- Gathering support inquiries
- Responding to support inquiries
- Reporting and analyzing on support inquiries
- Categorizing and routing support inquiries
The correct answer is:
- Categorizing and routing support inquiries.
Related Post
In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.
close the ticket. send the CSAT survey. respond to the second customer interaction. work on a new ticket. The correct answer is: close the ticket.
Which report(s) do you use to decide which knowledge base articles to write?
Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.
Which of the following is NOT a best practice when creating knowledge base articles?
Use questions as titles Use bullet points Use a casual tone Use screenshots and GIFs The correct answer is: Use a casual tone.