- Connecting multiple channels to help desk
- Connecting your personal and team email client
- Creating a knowledge base
- Creating a customer portal website
The correct answer is:
- Connecting multiple channels to help desk.
Related Post
Which survey asks the following question: How easy was it for you to handle your issue?
Customer effort score Net promoter score Customer satisfaction survey None of the above The correct answer is: Customer effort score.
Which of the following is NOT a best practice when creating knowledge base articles?
Use questions as titles Use bullet points Use a casual tone Use screenshots and GIFs The correct answer is: Use a casual tone.
Which of the following is a benefit of phone support?
It’s cheaper for your company Customers can get immediate help for complicated issues In general, customers prefer phone support to any other type of support All of the above The correct answer is: Customers can get immediate help for complicated issues.