- Any time you get negative feedback on an article
- Monthly
- Whenever products or service change pertaining to the article
- Quarterly
The correct answer is:
- Whenever products or service change pertaining to the article.
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The extended value stage is when you _______.
offer your customer more than they were expecting. renew your customer’s account customer renews with you. prolong your onboarding process. give the customer what they want. The correct answer is: offer your customer more than they were expecting.
You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:
Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.
The four key moments to keep in mind when customer journey mapping are: First impression, ___________, intended value, extended value
expected value first value second impression extended impression The correct answer is: first value.