- Any time you get negative feedback on an article
- Monthly
- Whenever products or service change pertaining to the article
- Quarterly
The correct answer is:
- Whenever products or service change pertaining to the article.
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Which of the following CANNOT be done from your help desk?
Live chat. Send an email. Use AI to summarize your conversation. Start a video chat. The correct answer is: Start a video chat.
True or false? Cross-object reporting exists in the service analytics tool.
True False The correct answer is: False.
Intake is how you _____.
respond to support inquiries receive support inquiries triage support inquiries acknowledge support inquiries The correct answer is: receive support inquiries.