Send my sales team to follow up with every negative post about the incident so that we can take this opportunity to win their business. Amplify the competitor’s blunder, telling your followers “See this? We would never do this.” Maintain a helpful approach and have empathy for the company’s missteps. Reply thoughtfully and empathetically to […]
Creating value for them. Posting only your own content. Re-posting all the content that they share with you. Download HubSpot Social Media Certification Exam Answers (PDF)