HubSpot Service Hub Software Certification

True or false? Customer journey maps are only useful for customer-facing individuals.

Sara TaylorComments Off on True or false? Customer journey maps are only useful for customer-facing individuals.
  • True
  • False

The correct answer is:

  • False.

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HubSpot Service Hub Software Certification

A customer portal helps customers do all of the following EXCEPT:

Sara Taylor

access answers your support team has previously given. respond to conversations on their own terms. live chat with a support rep. know the status of their support tickets. The correct answer is: live chat with a support rep.
HubSpot Service Hub Software Certification

All of the following are reasons to @ mention someone on a ticket record EXCEPT:

Sara Taylor

To escalate a ticket As an FYI To transfer ticket ownership To email the customer The correct answer is: To transfer ticket ownership.
HubSpot Service Hub Software Certification

What is an advocate?

Sara Taylor

Someone who gives you a score of 9 or 10 on your NPS survey Someone who helps you generate more business Someone who gets paid for advertising your brand. An employee on your marketing team The correct answer is: Someone who helps you generate more business.