True or false? Customer journey maps are only useful for customer-facing individuals.

The HubSpot knowledge base tool can do all of the following EXCEPT:

Offer related articles to readers Restrict knowledge base articles Add videos to articles Suggest articles to be written The correct answer is: Suggest articles to be written.

________ is for folks who need to create basic, out-of-the-box reporting.

The report builder Service analytics The report library The report synthesizer The correct answer is: The report synthesizer.

True or false? It’s a good idea to write your knowledge base titles as questions.

True False The correct answer is: True.