True or false? Customer journey maps are only useful for customer-facing individuals.

What is a snippet?

A reusable text block An email template The bit of text on a ticket record A ticket The correct answer is: A reusable text block.

True or false? All customer portals are password protected.

True False The correct answer is: True.

True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.

True False The correct answer is: True.