True or false? Customer journey maps are only useful for customer-facing individuals.

True or false? Your leadership team should be the ones to create the customer journey map.

True False The correct answer is: False.

If you’ve never set up service reports in HubSpot before, start with _________.

The report builder The report library Service analytics The report customizer The correct answer is: Service analytics.

Fill in the blank: You should use NPS instead of customer satisfaction survey when you want to understand __________.

Ease of completing a task Overall satisfaction vs. satisfaction at a particular moment Satisfaction at a particular moment vs. overall satisfaction Impact of a bug or outage The correct answer is: Overall satisfaction vs. satisfaction at a particular moment.