Which of the following CANNOT be done from your help desk?

True or false? When writing custom feedback surveys, use a variety of open-ended and closed-ended questions.

True False The correct answer is: True.

What’s the difference between service analytics and the report builder?

Service analytics has out-of-the-box reports; the report builder requires you to build every report from scratch. The report builder has out-of-the-box reports; service analytics requires you to build every report from scratch. Service analytics has in-depth reports; the report builder has more generalized reports. Service analytics is generally for managers; report builder is for reps. […]

True or false? A visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.

True False The correct answer is: True.