draw the reader’s attention to an important detail tell your reader what articles to read next host Q&As ask the reader for feedback The correct answer is: draw the reader’s attention to an important detail.
Author: Sara Taylor
Which of the following is NOT a stage in HubSpot’s feedback framework?
Improve the customer experience Establish listening posts Collect customer feedback Understand customer sentiment The correct answer is: Collect customer feedback.
What is an advocate?
Someone who gives you a score of 9 or 10 on your NPS survey Someone who helps you generate more business Someone who gets paid for advertising your brand. An employee on your marketing team The correct answer is: Someone who helps you generate more business.
According to the prioritization matrix, customer issues that are high impact and high cost should be prioritized:
Today Tomorrow Next week Next year The correct answer is: Tomorrow.
If you want to know what your customer thinks about their sales experience, which feedback survey should you use?
Customer effort score Customer satisfaction survey Net promoter score Customer advocacy score The correct answer is: Customer satisfaction survey.
You should use custom feedback surveys when you want to understand ________.
overall customer sentiment. how easy it was to solve a problem. the satisfaction of a particular milestone. something that’s not covered in industry standard surveys. The correct answer is: something that’s not covered in industry standard surveys.
True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.
True False The correct answer is: True.
True or false? A visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.
True False The correct answer is: True.
True or false? Most people prefer using self-service compared to phone support.
True False The correct answer is: True.
True or false? You could use an NPS survey to assess overall sentiment of your employees.
True False The correct answer is: True.