True False The correct answer is: True.
Author: Sara Taylor
True or false? Customer effort score is measured on a three-point scale.
True False The correct answer is: False.
True or false? It’s a good idea to write your knowledge base titles as questions.
True False The correct answer is: True.
True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.
True False The correct answer is: True.
True or false? It’s a best practice to send your NPS survey to customers monthly.
True False The correct answer is: False.
True or false? You should only ask a customer to become an advocate over the phone.
True False The correct answer is: False.
True or false? Regardless of how long it takes, you should respond to every single customer feedback survey you receive.
True False The correct answer is: False.
True or false? You should only reach out to your detractors.
True False The correct answer is: False.
True of false? You can edit the NPS question in HubSpot.
True False The correct answer is: False.
True or false? Your leadership team should be the ones to create the customer journey map.
True False The correct answer is: False.