You want to understand how your customer support team is performing. The best feedback survey to use is:

Fill in the blank: The primary goal of a customer journey map is to ______.

understand the process from becoming a prospect to a customer ensure your customers continue to buy from you know the location of your customers build empathy The correct answer is: build empathy.

True or false? Your leadership team should be the ones to create the customer journey map.

True False The correct answer is: False.

How often should a customer effort score survey be used?

After every support interaction Quarterly Monthly After every milestone The correct answer is: After every support interaction.