- It’s an easy way to answer complicated questions.
- It’s immediate.
- It’s easy to convey tone.
- All of the above
The correct answer is:
- It’s immediate.
Related Post
Fill in the blank: You should use NPS instead of customer satisfaction survey when you want to understand __________.
Ease of completing a task Overall satisfaction vs. satisfaction at a particular moment Satisfaction at a particular moment vs. overall satisfaction Impact of a bug or outage The correct answer is: Overall satisfaction vs. satisfaction at a particular moment.
What’s a good NPS score?
Varies by industry Anything positive 10 or above 20 or above The correct answer is: Varies by industry.
Fill in the blank: When responding to a customer, you should use an email template to______.
answer a generic question answer a complicated question insert a knowledge base article transfer the email The correct answer is: answer a generic question.