Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?

Fill in the blank: Reach out to your ______ to ask them to complete advocacy actions.

promoters detractors passives marketing team The correct answer is: promoters.

Agent collision detection tells you when another agent is ________.

working on the same message. about to bump into you on the street. available for live chat. unavailable for live chat. The correct answer is: working on the same message.

How often should you revisit your customer journey map to ensure it’s kept up to date?

Whenever you get an influx of new customers When your business practices change Quarterly Whenever you get negative feedback The correct answer is: When your business practices change.