Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?

True or false? The only way to move tickets to different stages is manually.

True False The correct answer is: False.

Select all that apply. AI allows you to do which of the following in your help desk?

Expand your writing Summarize your conversation Change the tone of your writing Create a new ticket The correct answer is: Expand your writing Summarize your conversation Change the tone of your writing

True or false? It’s best practice to match your knowledge base design with the design of your website.

True False The correct answer is: True.