Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?

Which of the following CANNOT be inserted when responding in the help desk?

A snippet. An email template. A knowledge base. A ticket. The correct answer is: A ticket.

How often should you revisit your customer journey map to ensure it’s kept up to date?

Whenever you get an influx of new customers When your business practices change Quarterly Whenever you get negative feedback The correct answer is: When your business practices change.

With ticket ______, you are able to filter down your tickets

views editing stores records customization The correct answer is: views.