Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?

The extended value stage is when you _______.

offer your customer more than they were expecting. renew your customer’s account customer renews with you. prolong your onboarding process. give the customer what they want. The correct answer is: offer your customer more than they were expecting.

You can do all of the following from a ticket record EXCEPT:

Make a call Send an email Create an internal task for yourself or a colleague Start a video chat The correct answer is: Start a video chat.

True or false? You cannot edit the look and feel of your customer portal.

True False The correct answer is: False.