True or false? You can create cross-object reports from the report builder.

True or false? Customer effort score is measured on a three-point scale.

True False The correct answer is: False.

Fill in the blank: With HubSpot’s help desk, you can streamline intake by_________.

Connecting multiple channels to help desk Connecting your personal and team email client Creating a knowledge base Creating a customer portal website The correct answer is: Connecting multiple channels to help desk.

You want to understand how your customer support team is performing. The best feedback survey to use is:

Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.