True or false? You can create cross-object reports from the report builder.

Select all that apply. You can create SLAs based on which of the following?

Capacity Skills Customer Vacation The correct answer is: Capacity Customer

All of the following are reasons to collect feedback EXCEPT:

To save money To learn who your advocates are To understand what your customers think of you To know what to improve upon The correct answer is: To save money.

A service level agreement is a(n)

Ticket pipeline Commitment between a service provider and a client Understanding of the amount of time it takes a company to solve a problem Agreement between two competing companies The correct answer is: Commitment between a service provider and a client.