With ticket ______, you are able to filter down your tickets

Which of the following is a benefit of phone support?

It’s cheaper for your company Customers can get immediate help for complicated issues In general, customers prefer phone support to any other type of support All of the above The correct answer is: Customers can get immediate help for complicated issues.

True or false? Your customer journey map should be written from the perspective of your customer.

True False The correct answer is: True.

What is an advocate?

Someone who gives you a score of 9 or 10 on your NPS survey Someone who helps you generate more business Someone who gets paid for advertising your brand. An employee on your marketing team The correct answer is: Someone who helps you generate more business.