With Service Hub, you can complete all of the following tasks EXCEPT:

Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?

Net promoter score Customer satisfaction survey Customer acknowledgment survey Customer effort score The correct answer is: Customer satisfaction survey.

When should a company create multiple customer journey maps?

If they sell to multiple personas that go through different processes If they sell multiple products or services If they have multiple customer-facing teams Never The correct answer is: If they sell to multiple personas that go through different processes.

You should include all of the following stages in your customer journey map EXCEPT:

First impression Delighted value First value Intended value The correct answer is: Delighted value.