- Gather intake
- Route tickets
- Monitor all social media
- Respond to support inquiries
The correct answer is:
- Monitor all social media.
Related Post
Which of the following is NOT an appropriate way to categorize your knowledge base articles?
By persona By product or service By author By customer stage The correct answer is: By author.
What is channel switching?
Switching between responding to a customer and leaving a comment on the customer’s record in conversations. Another name for customer portal. Going from live chat to Facebook Messenger to email on a single thread. Switching from using conversations on desktop to using conversations on your mobile device. The correct answer is: Switching between responding to […]
True or false? Your customer journey map should be written from the perspective of your customer.
True False The correct answer is: True.