Rely on the information in the persona and ignore apparent differences. Personas often contain information that people don’t know about themselves and should be trusted over anything the individual person says. Focus on serving the person using the information they provide even if it doesn’t match the persona. If the same discrepancy comes up repeatedly, […]
The process of building relationships with prospects with the goal of earning their business when they’re ready. A marketing effort focused on engaging with only your leads in a way that encourages them to progress toward a specific action. A marketing effort focused on engaging with your leads and customers in a way that encourages […]
Standardize, Contextualize, Optimize, Personalize, Empathize Standardize, Conceptualize, Optimize, Personalize, Empathize Standardize, Contextualize, Organize, Personalize, Empathize Standardize, Contextualize, Optimize, Prioritize, Empathize Download HubSpot Inbound Certification Exam Answers (PDF)