Fill in the blank: Reach out to your ______ to ask them to complete advocacy actions.

True or false? When connecting your email to help desk, you should connect your personal email.

True False The correct answer is: False.

All of the following are benefits of email support EXCEPT:

It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational The correct answer is: It’s immediate

Agent collision detection tells you when another agent is ________.

working on the same message. about to bump into you on the street. available for live chat. unavailable for live chat. The correct answer is: working on the same message.