Fill in the blank: Reach out to your ______ to ask them to complete advocacy actions.

Intake is how you _____.

respond to support inquiries receive support inquiries triage support inquiries acknowledge support inquiries The correct answer is: receive support inquiries.

You should include all of the following stages in your customer journey map EXCEPT:

First impression Delighted value First value Intended value The correct answer is: Delighted value.

True or false? You could use an NPS survey to assess overall sentiment of your employees.

True False The correct answer is: True.