Fill in the blank: Reach out to your ______ to ask them to complete advocacy actions.

In order to assess customer service agent performance, which of the following reports should you look at?

Ticket close total by rep Ticket totals over time Ticket totals by source Knowledge base article views The correct answer is: Ticket close total by rep.

All of the following are stages of troubleshooting EXCEPT:

Understand the issue Find relevant context Diagnose the problem Ask for help The correct answer is: Ask for help.

True or false? Your customer journey map should be written from the perspective of your customer.

True False The correct answer is: True.