Fill in the blank: Reach out to your ______ to ask them to complete advocacy actions.

A service level agreement is a(n)

Ticket pipeline Commitment between a service provider and a client Understanding of the amount of time it takes a company to solve a problem Agreement between two competing companies The correct answer is: Commitment between a service provider and a client.

True or false? It’s a good idea to write your knowledge base titles as questions.

True False The correct answer is: True.

All of the following are benefits of email support EXCEPT:

It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational The correct answer is: It’s immediate