Fill in the blank: Reach out to your ______ to ask them to complete advocacy actions.

According to the prioritization matrix, customer issues that are high impact and high cost should be prioritized:

Today Tomorrow Next week Next year The correct answer is: Tomorrow.

The extended value stage is when you _______.

offer your customer more than they were expecting. renew your customer’s account customer renews with you. prolong your onboarding process. give the customer what they want. The correct answer is: offer your customer more than they were expecting.

True or false? You should only reach out to your detractors.

True False The correct answer is: False.