True or false? Knowledge base articles should be casual, personable, and anecdotal.

Which of the following tools is NOT included in HubSpot’s Service Hub?

Help desk Customer feedback surveys Project management Knowledge base The correct answer is: Project management.

True or false? A visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.

True False The correct answer is: True.

Customer portal is a _______ offering.

knowledge base help desk customer feedback self-service The correct answer is: self-service.