True or false? Knowledge base articles should be casual, personable, and anecdotal.

Which of the following is NOT a best practice when creating knowledge base articles?

Use questions as titles Use bullet points Use a casual tone Use screenshots and GIFs The correct answer is: Use a casual tone.

True or false? You cannot edit the look and feel of your customer portal.

True False The correct answer is: False.

When setting up your knowledge base in HubSpot, you need to connect your _______.

help desk domain brain Conversations inbox The correct answer is: domain.