True or false? Knowledge base articles should be casual, personable, and anecdotal.

With ticket ______, you are able to filter down your tickets

views editing stores records customization The correct answer is: views.

Select all that apply. What intake methods can you connect to HubSpot?

Calling Forms Team email Instagram messenger The correct answer is: Forms Team email

Which of the following is NOT a best practice when creating knowledge base articles?

Use questions as titles Use bullet points Use a casual tone Use screenshots and GIFs The correct answer is: Use a casual tone.