True or false? It’s a good idea to write your knowledge base titles as questions.

True or false? Regardless of how long it takes, you should respond to every single customer feedback survey you receive.

True False The correct answer is: False.

You should use a call-out in a knowledge base article to:

draw the reader’s attention to an important detail tell your reader what articles to read next host Q&As ask the reader for feedback The correct answer is: draw the reader’s attention to an important detail.

You can do all of the following from a ticket record EXCEPT:

Make a call Send an email Create an internal task for yourself or a colleague Start a video chat The correct answer is: Start a video chat.