True or false? It’s a good idea to write your knowledge base titles as questions.

Fill in the blank: When responding to a customer, you should use an email template to______.

answer a generic question answer a complicated question insert a knowledge base article transfer the email The correct answer is: answer a generic question.

True or false? Your leadership team should be the ones to create the customer journey map.

True False The correct answer is: False.

You should include all of the following stages in your customer journey map EXCEPT:

First impression Delighted value First value Intended value The correct answer is: Delighted value.