Imagine You Surveyed 100 Training Attendees. If 10% Were Detractors, 30% Were Passives, And 60% Were Promoters, What Would Your NPS Be?

Which Of The Following Delight Terms Is Considered To Be Reactive To Your Customers’ Needs?

Customer service Customer support Customer success Download HubSpot Inbound Certification Exam Answers (PDF)

What Kinds Of Information Does Your Marketing Team Likely Need Included In A Persona?

The number of people represented by that persona that they need to bring to the website each month. How the persona finds answers to problems, and how they prefer to be communicated with. The persona’s first name and email address so they can be sent personalized marketing emails. The size of the target market represented […]

Fill In The Blank: ____________ Is The Process Of Listening To Customer Feedback About Their Experience Using A Product Or Service, Sharing Results Within The Organization, And Interpreting Feedback To Improve Customer Experience And Retention.

Voice of the customer Social listening Inbound services Customer personas Download HubSpot Inbound Certification Exam Answers (PDF)