HubSpot Service Hub Software Certification

If you’re setting up Service Hub reports for the first time, where should you start?

Sara TaylorComments Off on If you’re setting up Service Hub reports for the first time, where should you start?
  • Service analytics
  • Customer report builder
  • Report library
  • Sales analytics

The correct answer is:

  • Service analytics.

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HubSpot Service Hub Software Certification

True or false? You cannot edit the look and feel of your customer portal.

Sara Taylor

True False The correct answer is: False.
HubSpot Service Hub Software Certification

True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.

Sara Taylor

True False The correct answer is: True.
HubSpot Service Hub Software Certification

What is channel switching?

Sara Taylor

Switching between responding to a customer and leaving a comment on the customer’s record in conversations. Another name for customer portal. Going from live chat to Facebook Messenger to email on a single thread. Switching from using conversations on desktop to using conversations on your mobile device. The correct answer is: Switching between responding to […]