HubSpot Service Hub Software Certification

If you’re setting up Service Hub reports for the first time, where should you start?

Sara TaylorComments Off on If you’re setting up Service Hub reports for the first time, where should you start?
  • Service analytics
  • Customer report builder
  • Report library
  • Sales analytics

The correct answer is:

  • Service analytics.

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HubSpot Service Hub Software Certification

What type of feedback survey can you add to your live chat?

Sara Taylor

CES NPS CSAT Custom survey The correct answer is: CSAT.
HubSpot Service Hub Software Certification

Which of the following is NOT a step when establishing listening posts?

Sara Taylor

Define your customer journey Align survey methods and goals Collect feedback Analyze feedback The correct answer is: Analyze feedback.
HubSpot Service Hub Software Certification

If your support reps have trouble prioritizing tickets, consider _______.

Sara Taylor

Creating a “high priority” view. Setting SLAs. Using automation to move tickets to different stages. All of the above. The correct answer is: All of the above.