HubSpot Service Hub Software Certification

If you’re setting up Service Hub reports for the first time, where should you start?

Sara TaylorComments Off on If you’re setting up Service Hub reports for the first time, where should you start?
  • Service analytics
  • Customer report builder
  • Report library
  • Sales analytics

The correct answer is:

  • Service analytics.

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HubSpot Service Hub Software Certification

A customer portal helps customers do all of the following EXCEPT:

Sara Taylor

access answers your support team has previously given. respond to conversations on their own terms. live chat with a support rep. know the status of their support tickets. The correct answer is: live chat with a support rep.
HubSpot Service Hub Software Certification

True or false? The only way to move tickets to different stages is manually.

Sara Taylor

True False The correct answer is: False.
HubSpot Service Hub Software Certification

How do you calculate NPS?

Sara Taylor

Percentage of promoters minus percentage of passives Percentage of promoters minus percentage of detractors, divided by percentage of passives Percentage of promoters minus percentage of detractors Percentage of promoters The correct answer is: Percentage of promoters minus percentage of detractors.