If you’re setting up Service Hub reports for the first time, where should you start?

Fill in the blank: When responding to a customer, you should use an email template to______.

answer a generic question answer a complicated question insert a knowledge base article transfer the email The correct answer is: answer a generic question.

You want to understand how your customer support team is performing. The best feedback survey to use is:

Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.

Which of the following is NOT a step when establishing listening posts?

Define your customer journey Align survey methods and goals Collect feedback Analyze feedback The correct answer is: Analyze feedback.