- Whenever you get an influx of new customers
- When your business practices change
- Quarterly
- Whenever you get negative feedback
The correct answer is:
- When your business practices change.
Related Post
Which of the following tools is NOT included in HubSpot’s Service Hub?
Help desk Customer feedback surveys Project management Knowledge base The correct answer is: Project management.
You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:
Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.
When should you consider using a chatbot?
If human bandwidth is a constraint If the cost of making a mistake is low If you get a lot of standard questions All of the above The correct answer is: All of the above.