- Whenever you get an influx of new customers
- When your business practices change
- Quarterly
- Whenever you get negative feedback
The correct answer is:
- When your business practices change.
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With Service Hub, you can complete all of the following tasks EXCEPT:
Gather intake Route tickets Monitor all social media Respond to support inquiries The correct answer is: Monitor all social media.
The HubSpot knowledge base tool can do all of the following EXCEPT:
Offer related articles to readers Restrict knowledge base articles Add videos to articles Suggest articles to be written The correct answer is: Suggest articles to be written.
What is channel switching?
Switching between responding to a customer and leaving a comment on the customer’s record in conversations. Another name for customer portal. Going from live chat to Facebook Messenger to email on a single thread. Switching from using conversations on desktop to using conversations on your mobile device. The correct answer is: Switching between responding to […]