True or false? Delight is only about the customer experience your service delivers.

You Want To Improve Your Customer Experience Processes And Your Products To Ensure You’re Focused On Delight. Which Should You Do To Get The Largest, Most Representative Sample?

Collect survey responses Send emails Gather testimonials from your users Talk to team members Download HubSpot Inbound Certification Exam Answers (PDF)

Fill In The Blank: ____________ Is The Process Of Listening To Customer Feedback About Their Experience Using A Product Or Service, Sharing Results Within The Organization, And Interpreting Feedback To Improve Customer Experience And Retention.

Voice of the customer Social listening Inbound services Customer personas Download HubSpot Inbound Certification Exam Answers (PDF)

When Should You Focus On Delighting People?

From the very first moment someone interacts with your business From the moment they become a customer to delight them into promoters At the beginning of the sales process After they have used your product or service Download HubSpot Inbound Certification Exam Answers (PDF)