True or false? Delight is only about the customer experience your service delivers.

True or false? Every customer has to have a fantastic experience in order for your company’s flywheel to accelerate.

True — even a single unhappy customer will scare away potential customers, so you need to hold your teams to a standard of pleasing every single customer they work with. True — if you aren’t providing a flawless customer experience to every one of your customers, you aren’t operating a flywheel company. False — not […]

Which Of The Following Is The Best Way To Align A Company’s Employees Around A Single Purpose?

Defining a company culture that encourages employees to focus on fulfilling the company’s purpose. Holding regular training sessions to remind employees what the company’s purpose is and teach them what they need to do to fulfill it. Having a randomly selected employee recite the company’s purpose verbatim at the beginning of every meeting. Adding the […]

In A Flywheel Business, Which Of The Following Is The Most Important Source Of New Prospects?

Marketing Sales Advertisements Word of mouth Download HubSpot Inbound Certification Exam Answers (PDF)