Fill in the blank: Creating a customer journey map will help you identify the journey from customer to ______.

A service level agreement is a(n)

Ticket pipeline Commitment between a service provider and a client Understanding of the amount of time it takes a company to solve a problem Agreement between two competing companies The correct answer is: Commitment between a service provider and a client.

If you’ve never set up service reports in HubSpot before, start with _________.

The report builder The report library Service analytics The report customizer The correct answer is: Service analytics.

Agent collision detection tells you when another agent is ________.

working on the same message. about to bump into you on the street. available for live chat. unavailable for live chat. The correct answer is: working on the same message.