- Expand your writing
- Summarize your conversation
- Change the tone of your writing
- Create a new ticket
The correct answer is:
- Expand your writing
- Summarize your conversation
- Change the tone of your writing
Related Post
A help desk does all of the following EXCEPT:
Streamline intake Provide feedback Improve experiences with reporting Triage customer issues The correct answer is: Provide feedback.
Fill in the blank: The primary goal of a customer journey map is to ______.
understand the process from becoming a prospect to a customer ensure your customers continue to buy from you know the location of your customers build empathy The correct answer is: build empathy.
Which of the following is NOT a best practice when creating knowledge base articles?
Use questions as titles Use bullet points Use a casual tone Use screenshots and GIFs The correct answer is: Use a casual tone.