- Expand your writing
- Summarize your conversation
- Change the tone of your writing
- Create a new ticket
The correct answer is:
- Expand your writing
- Summarize your conversation
- Change the tone of your writing
Related Post
True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.
True False The correct answer is: True.
Which of the following is an example of when you should use a restricted knowledge base?
If you only want your customers, not prospects, to access your information If you don’t want your competitors to access your information If you only want your customers to see the articles once A&B None of the above The correct answer is: A&B.
When should you consider using a chatbot?
If human bandwidth is a constraint If the cost of making a mistake is low If you get a lot of standard questions All of the above The correct answer is: All of the above.