- working on the same message.
- about to bump into you on the street.
- available for live chat.
- unavailable for live chat.
The correct answer is:
- working on the same message.
Related Post
True or false? Knowledge base articles should be casual, personable, and anecdotal.
True False The correct answer is: False.
What information can a user see in their customer portal?
How long a rep has to respond to the ticket before an SLA breach Ticket replies from customer service agents How many other customers have filed a similar ticket All of the above The correct answer is: Ticket replies from customer service agents.
How often should you edit your knowledge base articles?
Any time you get negative feedback on an article Monthly Whenever products or service change pertaining to the article Quarterly The correct answer is: Whenever products or service change pertaining to the article.