Agent collision detection tells you when another agent is ________.

Which report(s) do yo use to decide which knowledge base articles to write?

Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.

True or false? You can access conversations from the HubSpot mobile app.

True False The correct answer is: True.

True or false? Your customer journey map should be written from the perspective of your customer.

True False The correct answer is: True.