Which report(s) do you use to decide which knowledge base articles to write?

True or false? You should only include four stages in your customer journey map.

True False The correct answer is: False.

Which of the following is NOT a stage in HubSpot’s feedback framework?

Improve the customer experience Establish listening posts Collect customer feedback Understand customer sentiment The correct answer is: Collect customer feedback.

A service level agreement is a(n)

Ticket pipeline Commitment between a service provider and a client Understanding of the amount of time it takes a company to solve a problem Agreement between two competing companies The correct answer is: Commitment between a service provider and a client.