You should include all of the following stages in your customer journey map EXCEPT:

You should use custom feedback surveys when you want to understand ________.

overall customer sentiment. how easy it was to solve a problem. the satisfaction of a particular milestone. something that’s not covered in industry standard surveys. The correct answer is: something that’s not covered in industry standard surveys.

True or false? Your leadership team should be the ones to create the customer journey map.

True False The correct answer is: False.

A help desk does all of the following EXCEPT:

Streamline intake Provide feedback Improve experiences with reporting Triage customer issues The correct answer is: Provide feedback.