With ticket ______, you are able to filter down your tickets

True or false? It’s best practice to match your knowledge base design with the design of your website.

True False The correct answer is: True.

In order to assess customer service agent performance, which of the following reports should you look at?

Ticket close total by rep Ticket totals over time Ticket totals by source Knowledge base article views The correct answer is: Ticket close total by rep.

If you’ve never set up service reports in HubSpot before, start with _________.

The report builder The report library Service analytics The report customizer The correct answer is: Service analytics.