True or false? When writing custom feedback surveys, use a variety of open-ended and closed-ended questions.

You should use custom feedback surveys when you want to understand ________.

overall customer sentiment. how easy it was to solve a problem. the satisfaction of a particular milestone. something that’s not covered in industry standard surveys. The correct answer is: something that’s not covered in industry standard surveys.

True or false? You should only include four stages in your customer journey map.

True False The correct answer is: False.

True or false? Knowledge base articles should be casual, personable, and anecdotal.

True False The correct answer is: False.