True or false? You could use an NPS survey to assess overall sentiment of your employees.

How often should a customer effort score survey be used?

After every support interaction Quarterly Monthly After every milestone The correct answer is: After every support interaction.

The extended value stage is when you _______.

offer your customer more than they were expecting. renew your customer’s account customer renews with you. prolong your onboarding process. give the customer what they want. The correct answer is: offer your customer more than they were expecting.

An example of an extended value milestone is when a customer:

gets the outcome they expected renews their account gets more than they expected tells their network about your product or service The correct answer is: gets more than they expected.