True or false? Regardless of how long it takes, you should respond to every single customer feedback survey you receive.

Which report(s) do you use to decide which knowledge base articles to write?

Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.

Which survey asks the following question: How easy was it for you to handle your issue?

Customer effort score Net promoter score Customer satisfaction survey None of the above The correct answer is: Customer effort score.

True or false? Knowledge base articles should be casual, personable, and anecdotal.

True False The correct answer is: False.