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HubSpot Social Media Certification

What Is A Social Media Service Level Agreement (SLA)?

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A contract between a service provider and a customer regarding the scope of the in- person or over-the-phone service to be provided The agreement a company makes to commit to answering social media responses in a specific amount of time A confidentiality agreement that creates a legal obligation to privacy and compels those who agree to keep […]
HubSpot Social Media Certification

True Or False? It’s Always Better To Target Your Ads Towards As Broad A Group Of People As Possible

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True False Download HubSpot Social Media Certification Exam Answers (PDF)
HubSpot Social Media Certification

How Can Social Media Listening Increase Customer Advocacy?

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Responding only to positive social posts and re-sharing them tells the rest of your followers how great you are. Responding only to negative social posts with helpful, knowledgeable responses shows that you care. Responding to social posts—whether they’re positive or negative— shows that you’re listening, and your customers are being heard. Responding to a social post within one hour […]