Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.
Sara TaylorComments Off on Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.
Ease of completing a task
Overall satisfaction vs. satisfaction at a particular moment
Satisfaction at a particular moment vs. overall satisfaction
gets the outcome they expected renews their account gets more than they expected tells their network about your product or service The correct answer is: gets more than they expected.
Connecting multiple channels to help desk Connecting your personal and team email client Creating a knowledge base Creating a customer portal website The correct answer is: Connecting multiple channels to help desk.