- Ease of completing a task
- Overall satisfaction vs. satisfaction at a particular moment
- Satisfaction at a particular moment vs. overall satisfaction
- Impact of a bug or outage
The correct answer is:
- Ease of completing a task.
Related Post
True or false? Customer effort score is measured on a three-point scale.
True False The correct answer is: False.
Fill in the blank: A knowledge base is a ______.
blog about a product or service collection of articles about a product or service place where customers can contact a company’s support team collection of reviews about a product or service The correct answer is: collection of articles about a product or service.
True or false? Knowledge base articles should be casual, personable, and anecdotal.
True False The correct answer is: False.