True of false? You can edit the NPS question in HubSpot.

Select all that apply. You can create SLAs based on which of the following?

Capacity Skills Customer Vacation The correct answer is: Capacity Customer

Fill in the blank: Creating a customer journey map will help you identify the journey from customer to ______.

employee promoter renewal marketer The correct answer is: promoter.

How often should you edit your knowledge base articles?

Any time you get negative feedback on an article Monthly Whenever products or service change pertaining to the article Quarterly The correct answer is: Whenever products or service change pertaining to the article.