- By persona
- By product or service
- By author
- By customer stage
The correct answer is:
- By author.
Related Post
When should you use multiple ticket pipelines?
If your tickets go through different stages If you provide multiple products or services If you have multiple customer service agents If your tickets have different priorities The correct answer is: If your tickets go through different stages.
True or false? Customer journey maps are only useful for customer-facing individuals.
True False The correct answer is: False.
How do you calculate NPS?
Percentage of promoters minus percentage of passives Percentage of promoters minus percentage of detractors, divided by percentage of passives Percentage of promoters minus percentage of detractors Percentage of promoters The correct answer is: Percentage of promoters minus percentage of detractors.