Which of the following is NOT an appropriate way to categorize your knowledge base articles?

All of the following are reasons to collect feedback EXCEPT:

To save money To learn who your advocates are To understand what your customers think of you To know what to improve upon The correct answer is: To save money.

True or false? Cross-object reporting exists in the service analytics tool.

True False The correct answer is: False.

When should you consider using a chatbot?

If human bandwidth is a constraint If the cost of making a mistake is low If you get a lot of standard questions All of the above The correct answer is: All of the above.