- help desk
- domain
- brain
- Conversations inbox
The correct answer is:
- domain.
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Agent collision detection tells you when another agent is ________.
working on the same message. about to bump into you on the street. available for live chat. unavailable for live chat. The correct answer is: working on the same message.
A customer portal helps customers do all of the following EXCEPT:
access answers your support team has previously given. respond to conversations on their own terms. live chat with a support rep. know the status of their support tickets. The correct answer is: live chat with a support rep.
A customer journey map is a representation of:
the stages a customer goes through with your company where your customers physically are how your prospects become your customers how your customers renew The correct answer is: the stages a customer goes through with your company.