HubSpot Service Hub Software Certification

When setting up your knowledge base in HubSpot, you need to connect your _______.

Sara TaylorComments Off on When setting up your knowledge base in HubSpot, you need to connect your _______.
  • help desk
  • domain
  • brain
  • Conversations inbox

The correct answer is:

  • domain.

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HubSpot Service Hub Software Certification

You can do all of the following from a ticket record EXCEPT:

Sara Taylor

Make a call Send an email Create an internal task for yourself or a colleague Start a video chat The correct answer is: Start a video chat.
HubSpot Service Hub Software Certification

True or false? Regardless of how long it takes, you should respond to every single customer feedback survey you receive.

Sara Taylor

True False The correct answer is: False.
HubSpot Service Hub Software Certification

Which of the following is NOT a step when establishing listening posts?

Sara Taylor

Define your customer journey Align survey methods and goals Collect feedback Analyze feedback The correct answer is: Analyze feedback.