When setting up your knowledge base in HubSpot, you need to connect your _______.

You should include all of the following stages in your customer journey map EXCEPT:

First impression Delighted value First value Intended value The correct answer is: Delighted value.

True or false? You should only ask a customer to become an advocate over the phone.

True False The correct answer is: False.

If your support reps have trouble prioritizing tickets, consider _______.

Creating a “high priority” view. Setting SLAs. Using automation to move tickets to different stages. All of the above. The correct answer is: All of the above.