Fill in the blank: When creating a customer journey map, you should map out what your customer is ______ and ________.

Which of the following is NOT a stage in HubSpot’s feedback framework?

Improve the customer experience Establish listening posts Collect customer feedback Understand customer sentiment The correct answer is: Collect customer feedback.

The four key moments to keep in mind when customer journey mapping are: First impression, ___________, intended value, extended value

expected value first value second impression extended impression The correct answer is: first value.

True or false? When setting up your Conversations email inbox, you should connect your personal email.

True False The correct answer is: False.