If you want to know what your customer thinks about their sales experience, which feedback survey should you use?

How often should a customer effort score survey be used?

After every support interaction Quarterly Monthly After every milestone The correct answer is: After every support interaction.

Which of the following is NOT an appropriate way to categorize your knowledge base articles?

By persona By product or service By author By customer stage The correct answer is: By author.

Your manager wants to know who your primary persona is. The best feedback survey to use is:

Net promoter score Custom feedback survey Customer effort score Customer satisfaction survey The correct answer is: Custom feedback survey.