If you want to know what your customer thinks about their sales experience, which feedback survey should you use?

True or false? You could use an NPS survey to assess overall sentiment of your employees.

True False The correct answer is: True.

A customer journey map is a representation of:

the stages a customer goes through with your company where your customers physically are how your prospects become your customers how your customers renew The correct answer is: the stages a customer goes through with your company.

True or false? Customer effort score is measured on a three-point scale.

True False The correct answer is: False.