How long a rep has to respond to the ticket before an SLA breach Ticket replies from customer service agents How many other customers have filed a similar ticket All of the above The correct answer is: Ticket replies from customer service agents.
A customer portal helps customers do all of the following EXCEPT:
access answers your support team has previously given. respond to conversations on their own terms. live chat with a support rep. know the status of their support tickets. The correct answer is: live chat with a support rep.
________ is for folks who need to create basic, out-of-the-box reporting.
The report builder Service analytics The report library The report synthesizer The correct answer is: The report synthesizer.
In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.
close the ticket. send the CSAT survey. respond to the second customer interaction. work on a new ticket. The correct answer is: close the ticket.
True or false? All customer portals are password protected.
True False The correct answer is: True.
True or false? Cross-object reporting exists in the service analytics tool.
True False The correct answer is: False.
Reports bucketed under the “conversation overview” category give you insight into:
How your customers are changing over time. How effective your knowledge base is. How productive your reps are. All of the above. The correct answer is: How productive your reps are.
Customer portal is a _______ offering.
knowledge base help desk customer feedback self-service The correct answer is: self-service.
On-Page vs Off-Page SEO: What’s The Distinction?
Your search motor optimization method is divided into two various categories: on-page SEO and SEO that is off-page. Both are crucial to the success of a Search Engine Optimization promotion, but they’re on completely different sides associated with the fence. On-page SEO is targeted at optimizing components of your internet site which are in your […]
Search Engine Optimization Friendly Content
SEO Friendly content is vital for the Blog. It helps to increase ranking and site visitors on your own weblog. Then your content can’t achieve a higher rank on SERP (Search Engine outcome Page) when you have unique content and you didn’t compose an SEO-friendly content. Search Engine Optimization Friendly Content isn’t tough to make. […]