True or false? Each team within your company should have their own customer journey map.

True or false? Cross-object reporting exists in the service analytics tool.

True False The correct answer is: False.

You want to understand how your customer support team is performing. The best feedback survey to use is:

Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.

True or false? You cannot edit the look and feel of your customer portal.

True False The correct answer is: False.