HubSpot Service Hub Software Certification

True or false? Each team within your company should have their own customer journey map.

Sara TaylorComments Off on True or false? Each team within your company should have their own customer journey map.
  • True
  • False

The correct answer is:

  • False.

 

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HubSpot Service Hub Software Certification

All of the following are stages of troubleshooting EXCEPT:

Sara Taylor

Understand the issue Find relevant context Diagnose the problem Ask for help The correct answer is: Ask for help.
HubSpot Service Hub Software Certification

True or false? Your customer journey map should be written from the perspective of your customer.

Sara Taylor

True False The correct answer is: True.
HubSpot Service Hub Software Certification

Intake is how you _____.

Sara Taylor

respond to support inquiries receive support inquiries triage support inquiries acknowledge support inquiries The correct answer is: receive support inquiries.