Fill in the blank: Companies use customer journey maps to build _______ for their customers.

________ is for folks who need to create basic, out-of-the-box reporting.

The report builder Service analytics The report library The report synthesizer The correct answer is: The report synthesizer.

Select all that apply. AI allows you to do which of the following in your help desk?

Expand your writing Summarize your conversation Change the tone of your writing Create a new ticket The correct answer is: Expand your writing Summarize your conversation Change the tone of your writing

True of false? You can edit the NPS question in HubSpot.

True False The correct answer is: False.