Fill in the blank: Companies use customer journey maps to build _______ for their customers.

Which report(s) do you use to decide which knowledge base articles to write?

Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.

True or false? You could use an NPS survey to assess overall sentiment of your employees.

True False The correct answer is: True.

The HubSpot knowledge base tool can do all of the following EXCEPT:

Offer related articles to readers Restrict knowledge base articles Add videos to articles Suggest articles to be written The correct answer is: Suggest articles to be written.