HubSpot Service Hub Software Certification

All of following are appropriate ways you can encourage folks to fill out your feedback surveys EXCEPT:

Sara TaylorComments Off on All of following are appropriate ways you can encourage folks to fill out your feedback surveys EXCEPT:
  • Offer incentives like a five dollar gift card
  • Keep your surveys short and to the point
  • Email customers daily until they fill out the survey
  • Offer surveys via multiple channels

The correct answer is:

  • Email customers daily until they fill out the survey.

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HubSpot Service Hub Software Certification

You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:

Sara Taylor

Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.
HubSpot Service Hub Software Certification

You want to understand how your customer support team is performing. The best feedback survey to use is:

Sara Taylor

Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.
HubSpot Service Hub Software Certification

How do you calculate NPS?

Sara Taylor

Percentage of promoters minus percentage of passives Percentage of promoters minus percentage of detractors, divided by percentage of passives Percentage of promoters minus percentage of detractors Percentage of promoters The correct answer is: Percentage of promoters minus percentage of detractors.